Return & Cancellation

Returns And Exchanges

Here at silviax Outlet, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately, Silviax will arrange for replacement and cover the return postage. To get in touch with us concerning a return, please contact us:admin@silviax.com

Return Address: FLAT/RM 5 4/F Energy Plaza 92 Granville Rd Tsim Sha Tsui East Hong Kong

Telephone: +0852-30206210

E-mail: admin@silviax.com

 Does Silviax Jewelry guarantee its product?

 Of course! We're 100% committed to making you happy. Each jewelry is hand checked by a member of Team Silviax before shipment to ensure you get the best! While we make every effort to ensure your jewelry arrives in perfect condition, sometimes things could happen.

 The following reasons are covered by our 90-day FULL COVERAGE Return/Exchange Policy.(Silviax is responsible for return postage fees, and replacement fees)

 If you discover we sent the wrong order or item(s), you received broken items, or poor-quality products,please take pictures of the items you received and contact us right away. We will work with you to guarantee your satisfaction.(We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

 The following reasons are NOT covered by our 90-day Return/Exchange Policy, and we are not liable for these issues.

Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Silviax product. These chemicals include, but are not limited to Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.Products are damaged by misuse, mishandling, or poor maintenance.

Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

 The following reasons are covered by our 90-day LIMITED COVERAGE Return/Exchange Policy.(Customer is responsible for return shipping fees and Silviax only refund 50% fee)

Should you wish to return your item(s), because you chose the wrong size/color/material,gave the wrong name,don’t like the design,personal reasons due to changed mind,etc,please kindly email us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record).

 Please note that returns on customized item(s) for reasons other than Silviax error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required) Please be advised that expedited shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order. Returns made will be refunded in your original form of payment. 

 Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package

To request further instructions on how to return your order, please email us. Returns without prior communication with us will not be accepted.

 Change Order

 All Silviax Jewelry are personalized style.Normally,we need 5-10 business days to process.During production,we are not able to change the material,name,color.

Should you change the material/name/color,Silviax need to charge 50% fee to re-personalize a new one for you.

If necklace,about the size problem,we can help you change it.But we need to charge $2 and we need 2 more business days to change a new chain for you.

If ring and earrings,the size can’t be change during production.Because the ring craft is different from other accessories

  

Cancel Order

 Personalized products are your unique design. The jewelry creation process starts very shortly as we are working to deliver your order ASAP.Should you cancel the order within 24 hours,Silviax will process the full refund.

Should you cancel the order within 48 hours but over 24 hours,Silviax will charge 10% design fee.Should you cancel the order after 48 hours,Silviax will charge 50% processing fee

 Lost Parcel

Should the parcel lost in transit,Silviax re-customize new item(s) and re-arrange shipment for free.Due to insufficient/wrong address, or the parcel can’t be pick up in time,Silviax can cover the product fee to re-customize new item(s) but not shipping fee.Please make sure the address,zip code and tel are all right while ordering.

 Still not getting your answers? Email us anytime at here. You can even contact us on Facebook or Instagram .

Silviax reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here.