Returns And Exchanges

Here at Silviax Jewelry, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately. Silviax will arrange a replacement and cover the return postage.

Contact Information for Returns & Exchanges

Important Notice

All returned goods must be kept in original packaging and stay unused and resalable.

Does Silviax Jewelry guarantee its products?

Of course! We fully aim to satisfy every customer. Every jewelry piece will be manually inspected by our team before shipment to guarantee premium quality. Though we take strict quality control measures, unexpected issues may occur occasionally during delivery.

60-Day Return & Exchange Conditions

1. Full Coverage Return/Exchange Policy (Valid for 60 Days)

Silviax bears all return shipping fees and replacement costs under the following circumstances:

• Incorrect items shipped by us
• Damaged or defective goods received
• Products with inherent quality defects

Please take clear photos of the products and reach out to us right away. We offer exchange for the identical item, or goods of equal or lower value.

2. Limited Coverage Return/Exchange Policy (Valid for 60 Days)

The customer shall cover return shipping costs. We only refund 50% of the product price for voluntary returns caused by personal reasons, including:

• Mistaken selection of size, color or material
• Wrong names or customized information submitted by customers
li>Changed mind, dissatisfaction with design or other personal factors

You need to send an email to our support team within 10 days after receiving your order (calculated based on delivery tracking record).

Important Reminders:

• Expedited delivery charges are non-refundable.
• Discounts applicable to minimum order value may become invalid after partial return.
• Refunds will be issued to your original payment account.
• Customers take full responsibility for return parcels until our warehouse receives them. We suggest using trackable courier services.

3. Non-Returnable & Non-Exchangeable Goods

The following scenarios are excluded from our 60-day return and exchange policy:

• Customized/personalized jewelry returned for non-quality issues
• Items damaged by corrosive liquids, chemical reagents, swimming pools, hot tubs or harsh cleaning supplies
• Damage resulting from improper use, rough handling or incorrect maintenance
• Goods sent back without original packaging or in unsellable condition
• Returns delivered without prior customer service authorization

Natural darkening of silver accessories caused by oxidation over time is normal. You can restore its luster with a silver polishing cloth.

Change Order

All Silviax jewelry supports personalized engraving, with a standard production cycle of 5–10 business days.

• Once production starts, modifications to material, engraved name or color are not allowed.
• If you insist on adjusting material, name or color after production begins, a 50% re-personalization fee will be charged.
• Necklaces only: chain length adjustment is available at an extra $2 fee, with an additional 2 business days production lead time.
• Rings and earrings: sizes cannot be modified once production commences.

Cancel Order

Customized products will enter production immediately after payment, and the cancellation rules are specified as below:

• Cancel within 24 hours: 100% full refund
• Cancel after 24 hours but within 48 hours: 10% design service fee will be deducted
• Cancel over 48 hours: 50% production processing fee will be deducted

Lost Parcel

• Loss caused by courier mistakes during transit: Silviax will remake and reship the items free of charge.
• Lost or undelivered parcels due to incomplete/wrong shipping address or missed pickup: We can reproduce your jewelry, yet the customer needs to afford new delivery fees.

Please double-check your delivery address, postal code and contact phone number when placing orders.

Refunds

All refunds will be returned via your original payment channel.

It usually takes 7–15 business days for funds to arrive in your account, subject to your bank’s settlement schedule.

If you fail to receive your refund after the above time frame, please email us at service@silviax.com.

Have other unresolved questions? Feel free to email us at service@silviax.com. You may also reach us via Facebook or Instagram official accounts.

Silviax reserves the right to revise this return and exchange policy at any time. Updated terms will be posted on this page.