Q: How to Keep Jewelry
A: Jewelry should be kept dry. If your jewelry is not often used, store it in the specified dustproof bag. Good storage bins are lined with waterproof fabric and have a separate space for each item. If your climate is humid, place a small packet of desiccant crystals in your storage area. Avoid storing jewelry with rubber products. Always remove jewelry when using cologne, perfume or other chemicals. Click here to learn more.
Chlorine gas, especially at high temperatures, can permanently damage or discolor your gold jewelry. Gently clean gold or vermilion jewelry with a soft polishing cloth. Never overpolish jewelry, especially vermilion jewelry, as it can ruin the finish.
Q: Whether customization is acceptable
A: Most of products support custom. If you need a special size, please contact our customer service by mail. We will get back to you as soon as possible if we can meet your needs.
Q: What types of payment do you accept?
A: We accept the following payment methods: Paypal,Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Paypal.
Q: How to place the order?
Step 1: Login or register a new account
Step 2: Search the item you like
Step 3: Put it into your shoppping cart
Step 4: View and check out your order
Step 5:Complete the payment
Step 6:Wait for our confirmation email.
Q: Why did I failed to place the order?
A: Don't worry! It happens sometimes.Firstly,please confirm your credit card number. If the payment still fails,try to exchange to another credit card or wait a minute to pay.If it still doesn’t work out.contact the bank to help you check.
Q: Whether the order information can be changed
A: Yes, if the order hasn't been shipped yet. If your order needs to be changed, please email us as soon as possible. It is not possible to change the order after it is shipped.
Q: How to Cancel an order
A: It is entirely possible to cancel your order! Please do not hesitate to contact us via email and our team will do their best to meet your needs.
Q: Why was my order canceled
A: Orders flagged as fraudulent by our payment processor will be